POLICY


 MADE TO MEASURE AND MADE TO MEASURE 'CREATE'

As your dress will be made especially for you, to your measurements, we are unable to refund or exchange your dress as we are not able to resell the garment.  All of our dresses are checked thoroughly for manufacturing and sizing to ensure our garments are made to the highest standards. In the unlikely circumstance there is a manufacturing fault with your dress, it can be returned for a replacement or repair. To discuss any issues you must contact studio@siennavonhildemar.com and the dress must be received by us within 14 days for any UK orders and 21 days for overseas orders. 

For manufacturing faults SVH can arrange a courier collection at our expense however if you are returning a dress for alterations the customer is responsible for postage costs. 

BESPOKE

As the bespoke process is a slower process involving multiple fittings it is important that any design queries you have are made as early as possible. Any fit changes should be made during mock up stage to ensure the end garment is altered as little as possible. 

During the fitting stages your input is vital to ensure we are achieving the result you desire. If desired changes have not been communicated then there can be no claim brought forward.

As with all of our garments, bespoke dresses are checked thoroughly to ensure manufacturing is of the highest standard. In the unlikely circumstance of a manufacturing fault, we can repair the fault.

 

ALTERATIONS

In the unlikely circumstance there is a fault with your garment, we are happy to arrange for a courier collection to have the dress returned to us to be assessed.
If you have submitted your own measurements but find the fit is not as you wish it to be, we can alter the dress for an additional cost. The cost will be dependent on the alterations needed.

If you choose to have your dress altered by another party, Sienna Von Hildemar can not be held responsible for quality of work or be liable for costs involved. 

If you have any questions regarding any of the above mentioned terms you are welcome to email us to disucss atstudio@siennavonhildemar.com.